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Force majeure

Czech Republic, Poland, Ukraine,Finland, Russia (list of countries is in update mode), completely closed their borders for entry to foreigners. ECOLINES buses to and from these countries have been suspended until further notice by state institutions!All tickets purchased remain valid and will be reissued for tickets with an open date. When traffic to closed countries will be resumed, passengers will be able to change the date and open the date on the tickets independently on the ecolines.net website


Additional information for standard ticket holders

Additional information for holders of discounted tickets



Gold Standard

Gold Standard


We invite you to participate in the evaluation of our service quality! Join and get 20 bonus points. Your opinion counts!

The implementation and maintenance of high customer service standards – the priority of ECOLINES. We intend to share our values – experience, reliability, modernity, comfort and quality – with our clients!

Customer service is the milestone of our relationship with customers! Courtesy, competence, equality, assessment objectivity and accuracy, accountability as well as privacy – these are the basic principles of our customer service.

In 2014 ECOLINES introduced and implemented the Gold Standard for customer service that characterizes the quality of our work and attitude towards our customers providing international passenger transport!

We believe that all of our staff carries out their duties very well, but the ones who will provide the utmost work quality and outstanding performance will be annually awarded!

To join the program:

- at least 3 days before the trip fill in the necessary information;

- receive a questionnaire by e-mail;

- during a trip assess the quality of the service provided and fill in the questionnaire form;

- in 3 business days after the trip send us the questionnaire form;

- receive additional Bonus points!

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