The vision of ECOLINES – is not to keep to one service, but to offer full complex of services for a journey. At first, these are bus tickets, then making visas, insurance polices, tourism trips, coach rent, as well as other carriers’ and other means’ of transport tickets (ferry and airplane).
In its business ECOLINES company follows main principle – only immediate reaction to law requirements and to clients’ demands, expectations, this provides company’s development.
Thanks to huge business experience and close-knit team ECOLINES company has achieved one of leading positions in the international coach passenger carriage market.
ECOLINES is a union of several enterprises in order to offer more available and qualitative transport service.
Clients of our company can be sure that it carries passengers and their luggage correctly.
The business of regular passenger carriage started in 1993. The first regular routes were Riga-Moscow and Riga-Kiev.
- Amount of employees: more than 200
- Amount of agencies: more than 1500
- Amount of countries: 18 and amount of cities: 169
Company’s generated Quality Control System is directed to clients’ expectations satisfying while executing regular local and international passenger carriage.
From the very beginning of business our main aim is to offer clients qualitative coach carriage in combination with reasonable price.
The next aim is to offer accompanying tourism services, and to permanently raise the level of client service. Moreover, it is not to stop at the achieved, to widen the net of routes and possibilities of ticket purchase.
To achieve marked aims ECOLINES
- Improves the quality of services by maintaining technical condition of transport on the level which allows to accord to European market requirements.
- Permanently widens the net of routes and destinations, as well as possibilities of ticket purchase.
- To define its possibilities and to evaluate enterprise’s competitiveness company constantly evaluates clients’ satisfaction (questionnaires).
- Integrates up-to-date communication devices which allow controlling the process of executing carriage service.
- Provides regular company’s employees’ training in order to keep their skills on high professional level.
Our main and basic product is passenger carriage.
At the moment there are lots of possibilities of bus ticket purchase. At first, it is possible to do online on company’s website www.ecolines.net and in ECOLINES offices. In company’s offices bus ticket can be paid by cash, card, or invoice. Moreover, there exists a wide net of agents in all the countries where go ECOLINES routes.
Our company has found solutions for such situations as lost of bus ticket or failure of printing out ticket. Lost ticket can be restored, but if there is no printed ticket, it is possible to get on board by naming ticket number to a stewardess; the fee for ticket copy is 2 EUR. (This service is not available for carriers Ukrlines, Elbrus-Trans, Klaipeda AP, Minsktrans, Pinsk AP).
Enterprise’s price campaign allows regular purchasing tickets with discounts – sales promotions.
Our company offers new and regular clients to join Bonus program.
A program for regular clients – is a possibility to collect points for journeys and get a ticket for free. (More details)
Business Bonus is a program for juridical persons.
Our company uses only up-to-date information technologies and communication devices.
Company’s home page is available in 8 languages.
For convenient trip planning on the website there is an interactive route map from which it is possible to go straight to sections of purchase or schedules and prices.
Tickets online are cheaper!
Online ticket can be purchased for several currencies EUR, LVL, LTL, PLN, BGN, RUB (Яndex-money), UAH, GBP, and CZK.
The procedure of purchasing ticket online, as well as in any agency, takes several minutes. On the website www.ecolines.net there is a section of modifying the reservation of your journey which can be used unassisted (print ticket, change date, cancel journey, collected bonus point ext.). It is safe and secure
Ticket contains all important and necessary information about your journey (name, surname of passenger, telephone number, route, date, time of departure and arrival, bus stops, ticket price and terms of discount (if it exists), transit countries, information about bonus points), and additional information about SMS service, how to know the time of arrival or in emergency to cancel journey. (Ticket example)
On our website you can find answers to your questions – FAQ. If you have another question, you can contact our offices by phone or e-mail (contacts). We do pay attention to your questions, advices and suggestions.